Initially contact the office to inform Greenbank of any problem/fault with order.
On agreement of invoice details/purchase order number, arrangements can be made for you to return the
goods back to Greenbank Machinery.
Specific individual arrangements to be made for our overseas customers due to international restraints.
Greenbank should receive your notification of intention within 7 days of receipt of order.
All goods must be returned in their original condition.
If the wrong Ex Stock item has been ordered in error we will do our upmost to remedy the situation quickly.
Account holders will be credited and re-invoiced accordingly.
Non account holders will be required to cover extra delivery costs incurred. Re-issued orders will only be shipped on receipt of returned goods.
Non stock items are strictly only returnable under warranty.
If it would seem a product appears to be faulty/defective it will be returned to the manufacturer under warranty for test/inspection.
In the event no fault is found with the unit either in-house or with the manufacturer we reserve the right to re-charge delivery costs.